The life-link between customer and printer is through customer service. By taking care of our customers’ needs we are assuring ourselves not only of our customers’ survival and ability to thrive but also assuring our own.

Our customer service team is staffed by long-term experts who take great pride in their work. Their role is to make sure you are satisfied day-to-day with the nuts-and-bolts details of your work—that it’s in on time, handled well and processed to go out on time. They alert you to problems, potential and real, and will not make a call asking you what to do about something without proferring ideas of their own.

Each customer service person has a “buddy” who is familiar with your work, so that when your primary contact is away or indisposed, you may still get answers and help. Too, through your customer service person and/or your sales person, you may investigate problems formally and expect reasonable and quick responses to be sure that any problem is unlikely to recur, regardless of the causes.

We believe that through ongoing contact with the same customer service person, customers grow to feel a sense of security and trust. American Press is certainly big enough to handle your work and we are small enough to pay close attention to your needs. We show this every day in the way we listen to customers and respond.

At American Press, your customer service representative is your lifeline to in-plant production. Here are email links to reps for our customers’ convenience.